Shipping Insurance (excludes Manufacturer Defects)

Description

By purchasing shipping insurance, you agree to the following terms and conditions regarding coverage, claims, and limitations:

1. Coverage Scope

• This insurance only covers damage that occurs during transit. It does not cover:
  • Minor cosmetic imperfections (scratches, blemishes, etc.) that originate from the manufacturing process.
  • Damage occurring after delivery or due to improper handling/storage by the recipient.

2. Shipping Speed

• Shipping insurance does not include express or expedited shipping. All orders are shipped using our standard delivery methods unless otherwise arranged and paid for separately.

3. Claim Requirements

To file a damage claim under shipping insurance:

• You must provide clear photographs of the outer shipping box and packaging exactly as it was received, including all damage to the item.
• Claims must be submitted within 7 days of delivery.
• Do not dispose of the packaging or damaged item until your claim is resolved. Items may need to be returned for inspection.

4. Resolution Policy

• If your claim is approved, the damaged item will be replaced, not repaired.
• If a replacement is unavailable, you will receive a refund for the item value only. Shipping and insurance fees are non-refundable.
• We will cover all return and replacement shipping costs associated with a valid claim.

5. No Insurance Purchased

• If you did not purchase shipping insurance, any damage must be handled through the product’s manufacturer warranty.
  • We will assist in locating the appropriate warranty center or contact information.
  • Warranty claims are subject to the terms set by the manufacturer and are outside our control.

6. Limitations and Exclusions

• Shipping insurance does not cover:
  • Theft or loss after confirmed delivery.
  • Incorrect shipping address provided by the customer.
  • Delays caused by the carrier (weather, customs, strikes, etc.).
• Insurance coverage is valid for one claim per shipment.

7. Customer Responsibility

• It is your responsibility to inspect the package immediately upon receipt and report any issues within the required timeframe.
• Failure to provide the requested documentation (including photos) or comply with the claims process may result in denial of the claim.